Frequently Asked Questions

How do I receive the book?

Immediately after payment, you receive an email with a secure download link. It is also available on your order confirmation page. Check spam if you do not see it within 5 minutes.

What format is it?

PDF. It works on any device — phone, tablet, or laptop.

Can I read it on my phone?

Yes. PDFs open natively on iPhone and Android. No special app needed.

What if I do not receive my download?

Check spam first. If it is not there, email info@candelalopez.store with your order number and it will be resent immediately.

Can I get a refund?

Yes. There is a 30-day money-back guarantee on every paid product. Read the first part, and if it does not feel like the most honest thing you have read about this, email info@candelalopez.store within 30 days of your purchase and it will be refunded. No forms, no hoops, no conditions. You keep the file.

Is payment secure?

Yes. All payments go through Shopify's checkout — the same infrastructure used by millions of stores. Card details are never seen or stored here.